Then select, I hear “Waiting to connect” at the bottom of the screen. Scan the QR code on the bottom of the camera.ĥ. If you aren’t sure, click on the QR code under Select Device(s). Under Select Device(s), choose the camera that is going to be paired with the app. To add your camera, select the '+' icon.Ĥ. Open the App and log in to your account.ģ. The camera can also be powered by only the USB cable if it's plugged into a device that provides power through USB.Ģ. Connect the camera with the USB cable and adapter, and plug the adapter into a power outlet. Here are the steps to pair your camera to the app:ġ. Android: Settings > Security & Location > Privacy > Location should be ON. IOS: Settings > Privacy > Location Service > Make sure that the YI Home App is set to WHILE USING.ī. Ensure the Location or GPS on your phone is enabled, and Allow the permissions for your App.Ī. Once you move your camera near the Wi-Fi router, there should be no obstructions or any objects that may block the signal from the router to your camera.Ĥ. While connecting/adding your camera, it's suggested to place the camera near your Wi-Fi router. Make sure that you've entered your correct Wi-Fi password.ģ. Please check your Wi-Fi settings before pairing up and make sure that you are connected to a 2.4GHz Wi-Fi network.Ģ. If it is still failing, please let me know what error you receive, or at what part of the process you are getting stuck at.Check a few things to avoid issues with pairing:ġ. Reset the camera and walk through the paring process once more. Make sure your phone is logged onto the same network as the camera you are wanting to setup and that is a 2.4GHz network.īring the camera as close as you can to the router. Remove the SD card from the camera if there is one installed. Power cycle your router (turn it off for 30 seconds, then turn it back on, then wait for it to completely boot up which might take up to 5 minutes) Here are some steps that I recommend you to take in order to start the pairing process on a fresh footing.ĭownload the latest version of the YI Home app.ĭelete the camera it from the app (if it is not already). Hi Neil, thank you for joining the forum! Sorry to hear you’re having trouble with your YI Outdoor. Have a nice day, and I wait for your reply. I wonder if there is anything you can do to help me fix this error. I did try all the advises in the commemts but still noting woks. I olso chnage to a new router but I did connect all my cameras normally, but in last 2 weeks my Yi outdoor camera is the only one having connecting issues with the mobile app (I also have 4 yi Home Cameras). Hi there, I’m having the same issued with my Yi Outdoor camera. If you’re not able to reset the camera, please let me know and I’ll get some more information for possible a warranty replacement. Face the QR code generated on your mobile phone towards the camera’s lens.ħ - A solid blue LED will now be lit on your YI Camera indicating that the pairing was successful. Listen for “Waiting to connect”.Ĥ - Tap on the ‘+’ sign and select the specific name of the YI Camera you’re pairing from the list.ĥ - Follow the voice prompt/instructions on the App and enter your correct Wi-Fi password (case sensitive).Ħ - A QR code will be generated on your mobile phone. Once set up, move to your desired location.ģ - Reset the camera with a paper clip (in reset hole) and wait for it to boot. Push gently until the yellow light is on and you hear “reset is successful”.ġ - Plugin and install the camera right next to the router during setup. Once the camera has been deleted from your YI Account, please use a pin or paperclip to reset the camera. (It may be found at the lower right part of the screen for IOS users and the upper right part of the screen for Android users.)Ĥ - At the bottom part of the “Settings” page, you’ll find the option to delete the camera. To delete the camera from your YI Account do the following:Ģ - At the welcome page, tap on the name of the YI Camera you want to delete.ģ - Tap on “Settings”. And before you reset the camera, please delete it from the YI Home App. Let’s see if we can get to the bottom of this.Ĭan you please do me a favor and try one more time, however, this time please remove the SD card.
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